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Moving or Pushing a Live Chat Order from one Control Panel to another
You can move a Live Chat Order
(except the one purchased for a .EU Domain Name*) along with all other related
Services from your existing Customer Control Panel to another Customer, by
following the steps mentioned below:
1.
Login to your Control Panel, search for the Domain Name for which you have
purchased the Live Chat Service and proceed to the Order Details view page.
Click here to find
instructions to accomplish this >>
2. Click the Move Services button in
the Management Console toolbar on the top of the
screen, to initiate the process.
3. Here, you would have to
mention the following details:
- the Username
Email Address** of the Customer account where you wish to move the
Order.
- the Customer Id of this
account. The Customer Id is a unique number associated with a Customer's
Profile. If you do not know the Customer Id of the new account, you can find it
in Settings -> Primary Profile section in the new Customer Control Panel.
4. Select whether you wish to retain
the existing Contact Details after the
Domain Name associated with the
Live Chat Order is moved to the new Customer Control Panel. This will keep the Whois
Details of your Domain Name as is, even after moving the Domain Name. If you do not select this option, then the Contact Details will change to the
Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this
Live Chat Order, is the one you really intend to and click the Confirm button.
Note:
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* If you purchased the
Live Chat Order for a .EU Domain Name, you
need to first complete moving your .EU Domain Name.
Once the action of moving your .EU Domain Name is complete, you can move the
Live Chat Order
to the new Customer by following the process explained above.
Click here to know
how to Move a .EU Domain Name to another Customer >>
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**
If you are moving the
Live Chat Order to a different
Reseller, but have not created a Customer Account under that Reseller, you
can easily do so by clicking the Customer Sign-up link on the
new Reseller's site and filling up the form. You can then use the Customer Id, which appears on the success page,
along with the Username email address to
move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may
encounter an error while attempting to Move the Live Chat Order, if
A. One or more Services for this
Order are currently being
processed,
OR
B. There is a Pending Invoice for any
other Service associated
with this Order,
OR
C. There are one or more
related Services under another
Customer of this [new] Reseller. For example, you have purchased Live Chat
Order for yourdomainname.com through your Customer Control Panel with
Kify.com India and have purchased Managed DNS Service for yourdomainname.com
through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this
Live Chat Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an
error.
In any of the above cases, the Moving or Shifting of the
Live Chat Order is not possible and you will have to either
- wait for the
processing to complete, or
- Cancel any Pending process.
OR
D. You are trying to Move a .EU Domain
Name.
Click here to know
how to Move a .EU Domain Name to another Customer >>
2. If you move the
Live Chat Order within the Money
Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel
free to get in touch with our Support Team at http://in.manage.website.kify.com/kb/.
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